Terms and Conditions for Caswell Technology Solutions

Effective Date: May 5, 2026

Welcome to Caswell Technology Solutions! These Terms and Conditions (“Terms”) govern your use of our website, services, and any SMS/text messaging programs. By accessing our site or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Us

Caswell Technology Solutions provides IT support, network solutions, consulting, managed services, and related technology services to businesses and individuals in the Spokane Valley, WA area and beyond.

2. SMS/Text Messaging Program

We offer an SMS messaging program to keep you informed with timely updates, service alerts, appointment reminders, promotional offers, and important account information.

  • Program Description: By opting in, you agree to receive text messages from Caswell Technology Solutions about IT support, service status, special offers, and other relevant business communications.
  • Message Frequency: Message frequency varies. You may receive 0–8 messages per month depending on your needs and our ongoing programs (e.g., recurring service reminders or occasional promotions).
  • Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.
  • Opt-In: You must explicitly opt in to receive SMS messages (e.g., by submitting your phone number on our website, replying to a keyword, or agreeing during a call). We do not add numbers without clear consent.

3. How to Manage Your SMS Subscription

  • Help: Reply HELP to any message for assistance or more information.
  • Opt-Out: Reply STOP to any message at any time to unsubscribe. You will receive one final confirmation message. After opting out, you will no longer receive SMS messages unless you re-opt in.
  • You may also contact us by email or phone to opt out.

Carriers are not liable for any delayed or undelivered messages.

4. Use of Our Services

You agree to use our website and services only for lawful purposes. You must not:

  • Transmit harmful code, viruses, or disruptive content.
  • Attempt to gain unauthorized access to our systems.
  • Use our services to harass, spam, or violate any laws.

5. Intellectual Property

All content on our website (text, images, logos, software) is owned by Caswell Technology Solutions or our licensors and protected by copyright and trademark laws. You may not copy, modify, or distribute it without permission.

6. Service Agreements and Billing

Specific IT services may require a separate written agreement. Pricing, payment terms, and service level agreements will be provided in those contracts. All fees are non-refundable unless otherwise stated.

7. Disclaimers and Limitations of Liability

  • Our website and services are provided “as is.” We do not guarantee uninterrupted access or error-free operation.
  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
  • Our total liability shall not exceed the amount you paid us in the 12 months prior to any claim.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information, including SMS-related data.

9. Changes to These Terms

We may update these Terms from time to time. We will post the revised version with a new effective date. Continued use of our services after changes means you accept the new Terms. For significant SMS-related changes, we may notify you via text or email.

10. Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes shall be resolved in the courts of Spokane County, Washington.

11. Contact Us

If you have questions about these Terms, our services, or your SMS subscription:

Caswell Technology Solutions
4801 304th st E
Graham, WA 98338
Email: help@caswelltech.com
Phone: 253-544-5220