Privacy Policy for Caswell Technology Solutions

 

Effective Date: May 5, 2026

At Caswell Technology Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, with special attention to SMS/text messaging via our 10-digit long code (10DLC) service.

By using our website, services, or opting in to receive text messages, you consent to the practices described here. If you do not agree, please do not provide your information or opt in to SMS communications.

1. Information We Collect

We collect personal information you voluntarily provide, including:

  • Contact Information: Name, email address, phone number (mobile), mailing address, and business details.
  • SMS-Specific Information: Your mobile phone number, message content you send us, and interaction data (e.g., timestamps, delivery status, opt-in/opt-out records).
  • Usage and Technical Data: IP address, browser type, device information, and website activity collected automatically via cookies or similar technologies.
  • Other Information: Details from forms, support requests, or service inquiries.

2. How We Collect Your Information

  • Directly from you (e.g., website forms, emails, calls, or SMS opt-ins).
  • Automatically through website visits or service use.
  • From third-party sources (e.g., business partners), only with appropriate permissions.

For SMS: We collect your mobile number when you explicitly opt in (e.g., via web form, keyword, or agreement).

3. How We Use Your Information

We use your information to:

  • Provide IT services, support, consultations, and network solutions.
  • Send important transactional messages (e.g., service updates, appointment reminders, account alerts).
  • Send promotional or marketing messages only with your prior consent.
  • Respond to inquiries and improve our services.
  • Analyze usage trends and ensure security.
  • Comply with legal obligations.

SMS Usage: Text messages help us deliver timely IT support, updates, and offers. Message frequency varies based on your needs and our programs.

4. Sharing Your Information

We do not sell, rent, or share your personal information (including mobile phone numbers and SMS opt-in data) with third parties for their marketing or promotional purposes.

We may share information with:

  • Trusted service providers (e.g., SMS gateway platforms, cloud providers, payment processors) who help deliver our services. These partners are contractually required to protect your data and use it only for our purposes.
  • Legal authorities, if required by law, court order, or to protect rights/safety.
  • In the event of a business merger or acquisition (with privacy protections).

Key 10DLC Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Choices and Rights

  • Opt Out of SMS: Reply STOP to any text message from us at any time. You’ll receive one confirmation message, and no further texts will be sent unless you re-opt in. You can also email us to opt out.
  • Access, Correct, or Delete Data: Contact us to request access, correction, or deletion of your information (subject to legal limits).
  • Marketing Preferences: You can unsubscribe from emails or other communications via provided links.

Message and data rates may apply. Check with your carrier for details. Carriers are not liable for delayed or undelivered messages.

6. Data Security and Retention

We use reasonable technical and organizational measures (e.g., encryption, secure servers) to protect your data. However, no system is 100% secure.

We retain your information only as long as needed for the purposes described, to maintain records, or as required by law. SMS opt-in records are kept for compliance purposes.

7. Cookies and Tracking

Our website uses cookies for functionality and analytics. You can manage preferences through your browser settings. See our full policy for details.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy. We’ll post the revised version here with a new effective date. For material changes affecting SMS, we may notify you via text or email.

10. Contact Us

If you have questions about this policy or your data:

Caswell Technology Solutions

4801 304th st E

Graham, WA 98338

Email: help@caswelltech.com

Phone: 253-544-5220

 

You can view our full Terms of Service Terms Page.